JOB SUMMARY:
The Beertender is a senior-level, multi-faceted position that can perform all front of house functions.
Depending on the taproom and specific service model, the Beertender’s responsibilities may include taking orders from behind the bar, pouring beers, checking on bar patrons, and cleaning & sanitizing the bar area.
At all times, this position will ensure all quality standards are met and guests receive the most positive and welcoming experience.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Specifically, the responsibilities of the position include, but are not limited to, the following activities:
Take orders behind the bar, pour beers for customers, answer questions about food and drinks, process POS transactions for customer payments, run food & beers to the bar, provide needed items, and/or check on bar patrons throughout service
Welcome patrons to the bar.
Provide them with menus if applicable and/or inform them of the QR code scanner for menu access and ordering.
Say goodbye and thank you to all customers
Complete normal and additional cleaning and sanitation as required
Answer customer questions as needed on food items, beers, retail or other.
Know and understand the fundamentals of our beers and the brewing process
Look for ways to improve the guest experience.
Alert a manager if there are any problems
Always be positive and proactive with the guests and co-workers.
Work as a team with other staff to ensure a smooth and successful working environment.
Team players treat every guest as their own.
Always help anyone on staff
Other related duties as assigned
High School diploma or higher, must be at least 18 years of age or older
Must be able to obtain Food Handlers Card within 30 days of hire
Must be able to obtain California Responsible Beverage Service certification within 60 days of hire
Prior experience in a fast-paced restaurant doing above or similar duties or prior customer service experience is preferred
Ability to effectively communicate verbally with managers, kitchen and dining room personnel and guests
Very strong organizational and leadership skills.
Ability to always maintain professionalism even under high volume, stressful times, and situations
Ability to be a strong team player and get along well with co-workers and guests
Ability to manage and multitask in a fast-paced environment.
Ability to give high priority to customer satisfaction.
Ability to take initiative, act promptly and be proactive
WHAT FIRESTONE WALKER OFFERS:
50% off employee discount on food, beer, and merchandise
Periodic beer giveaways for employees 21+
Inclusive company culture that values and develops our employees
Accrued Sick Leave (1 hour for every 30 hours worked) with 24 hours max usage per year
401(k) retirement plan including company paid profit sharing and 4% matching (21+)
FSA plan to save tax money on out-of-pocket medical expenses
Please submit your work experience when applying.
Firestone Walker is an Equal Opportunity Employer.
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