Administrative Assistant

J.
Lohr Vineyards & Wines is one of California’s leading family-owned and operated wineries, with sustainably farmed, estate vineyards in Paso Robles, Monterey, and Napa Valley.
We are looking for a full-time Administrative Assistant to join our hospitality team.
This individual is expected to prioritize the answering of incoming phone calls while also supporting email, SMS, and WebChat communications with J.
Lohr visitors, customers, vendors, nationwide fans, and fellow J.
Lohr colleagues.
If you enjoy communicating, are organized, and are interested in joining an established family-owned winery, please consider our opportunity.
ESSENTIAL DUTIES AND RESPONSIBILITIES: 1.
HOSPITALITY DUTIES: Provides excellent customer service and support to callers, email/digital correspondents, and visitors to the winery.
· Answers telephones, incoming emails, SMS, and WebChat messages in a professional and friendly manner.
Provides accurate and timely communications that pertain to both our J.
Lohr Paso Robles Wine Center and J.
Lohr San Jose Wine Center.
· Answers incoming questions regarding visitation and makes and/or changes tasting room reservations.
· Remains well-versed in all consumer experience offerings across locations · Understands and effectively communicates visitation policies · Answers J.
Lohr Vineyards & Wines and ARIEL Vineyards questions and/or transfers to the appropriate contact.
2.
TECHNOLOGY: Utilizes technology to support visitation and event schedules, including but not limited to: · Microsoft Office 365; specifically working knowledge of Microsoft Word, Microsoft Excel, and Outlook calendaring.
· Reservation software; includes scheduling and making changes in Tock.
· WineDirect for data lookup and basic data entry.
· FedEx.
com for the creation of shipping labels.
3.
ADMINISTRATIVE DUTIES: · Answers incoming phone calls to the corporate line when requested.
Transfers to appropriate personnel or department, and/or takes complete and accurate messages.
· Learns company responses as they pertain to frequently asked questions.
· Logs pertinent consumer feedback and routes to the appropriate party.
· Opens and distributes incoming mail and/or common carrier packages upon receipt.
· Prepares outgoing shipments and labels when requested.
· Orders food and/or supplies for internal meetings.
· Performs other clerical duties as needed.
4.
TEAMWORK: Adheres to, communicates, and supports company policies and decisions in a positive manner.
Cooperates with personnel in other departments to ensure the best overall results for J.
Lohr Winery.
5.
OTHER DUTIES: As with all positions at J.
Lohr Winery, other jobs or special projects may arise outside the realm of this job description.
Doing other assignments on a fill-in basis is expected of every employee.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.
At least 2 years of experience as a receptionist, administrative assistant, or a role in the hospitality, event, or concierge environment.
2.
Some wine knowledge or familiarity with varietals and wine terms is preferred.
3.
Strong phone, written, and in-person communication skills.
4.
Consistent organizational skills that allow for a system of tracking, reporting, and follow-through.
5.
Sufficient computer skills including proficiency in Office 365 applications.
Ability to learn reservation and order management software.
6.
A valid Driver’s License with a driving record acceptable to the winery’s insurance carrier.
PHYSICAL DEMANDS: This position requires the following levels of physical activity: § Extensive (at minimum 2/3 of the time) sitting and fine manipulation with both hands.
§ Moderate (up to 1/3 of the time) standing, walking, bending, squatting, reaching over shoulder level, lifting and carrying up to 45 pounds, simple grasping, pushing/pulling with both hands.
WORK ENVIRONMENT: This position entails exposure to the following environmental conditions: § Noise level exposure: Moderate.
§ Drives automotive equipment.
About J.
Lohr Vineyards & Wines: Founded fifty years ago by Jerry Lohr and still family-owned and operated today, J.
Lohr Vineyards & Wines grows, produces and bottles a full line of internationally recognized wines from its more than 4,000 acres of certified sustainable estate vineyards in Monterey County’s Arroyo Seco and Santa Lucia Highlands appellations, Paso Robles, and St.
Helena in Napa Valley.
Offering an expressive range of styles that showcase its estate fruit, J.
Lohr crafts seven tiers of award-winning wines: J.
Lohr Signature Cabernet Sauvignon, J.
Lohr Cuvée Series, J.
Lohr Vineyard Series, J.
Lohr Gesture, J.
Lohr Pure Paso® Proprietary Red Wine, J.
Lohr Estates, and ARIEL Vineyards.
The company’s online home is jlohr.
com At the heart of our success is a commitment to forward-looking, sustainable practices, combined with constant reinvestment in vineyards, state-of-the-art facilities, and artisanal winemaking.
In partnership with our family of employees, we are dedicated to maintaining integrity and transparency across all our industry relationships, positioning J.
Lohr to prosper for many years to come.
The expected base pay range for this role is $20.
00-25.
00 per hour.
Actual pay will be determined by experience, qualifications, geographic location, business needs, and other job-related factors permitted by law.
We offer our employees a generous and comprehensive benefits package.
The core health insurance components include medical, dental and vision with company contribution to a health savings account (HSA).
Additional health benefits include life and disability.
Other benefits include 401(k) with company contribution, vacation, sick, holidays, wine, merchandise discounts, and more.
Our HR team will discuss our incentive/bonus plan.
Please respond with your cover letter that explains why you are well suited for this position at J.
Lohr Vineyards & Wines, along with your résumé.
Thank you for your interest in J.
Lohr Vineyards & Wines.
Please see the link below for our J.
Lohr Privacy Notice https://jlohr.
pro.
winejobs.
com/ Job Type: Full-time Pay: $20.
00 - $25.
00 per hour Benefits: * Employee assistance program * Employee discount * Health savings account * Life insurance Schedule: * 8 hour shift * Monday to Friday Work Location: In person