Family Resources Specialist

Bilingual/biliterate candidates preferred.
Position Summary: The Child Care Resource Connection Family Resource Specialist (FRS) will determine initial and continuing eligibility for local, state, and federally funded child care subsidy programs administered by the California Department of Social Services and may include processing parent share of the cost.
The FRS staff establishes and maintains a trusting relationship with families who receive subsidized child care and with the child care programs serving families.
The FRS provides information, consultation, and referrals to families that will lead them toward self-sufficiency.
The FRS staff support CAPSLO’s mission by responding to requests and inquiries from parents and providers and assisting families with access to child care through subsidy.
Required Education and Experience: • Family Resource Specialist I: • Combination of education and experience equal to three years performing administrative functions, case management, eligibility determinations, or related experience.
• Family Resource Specialist II: • Combination of related education and/or experience equal to five years performing administrative functions, case management, eligibility determinations, and/or related field.
• One of the years must be experienced working as a Family Resource Specialist I, or experience equivalent to performing eligibility determinations using State and Federal Funding Terms and Conditions.
Preferred Education and Experience: • Family Resource Specialist II: • A Bachelor’s Degree is preferred.
License & Certifications: • Must have dependable, insured transportation and a valid California Driver’s License (mileage to be reimbursed) and acceptable driving record.
• A DMV printout and proof of insurance will be required.
Essential Functions: • Conducts interviews with applicants and processes documentation to determine eligibility for childcare assistance.
Inform clients of regulatory, documentation, and verification requirements.
• Works with families to obtain services that reduce barriers to obtaining self-sufficiency.
• Completes certification and recertification processes in order for eligible families to retain subsidized child care.
• Provides information and consultation to families regarding selecting child care and accessing social, medical, and health-related resources.
Responsibilities and Duties: • Family Resource Specialist I and II: • Maintains case records and assures that required documentation is on file for proper reimbursement for child care services.
• Maintains regular communication and coordination with CCRC staff, out stationed at the Department of Social Services, to assure participant placement and eligibility under CalWORKs and subsidy programs.
• Implements all regulations and assures compliance with regulations.
• Communicates information promptly to appropriate staff regarding enrollment changes, child placement changes, legal issues, etc.
Notifies parents and providers of program revisions so that they remain in compliance with regulations affecting their eligibility for continued child care subsidy.
• Consults with parents to prepare child care contracts and send Notice of Action documents to confirm changes to eligibility and apprise the child care provider of approval for child care.
• Upon request prepares parent fee billings monthly, records billing, and tracks payments received.
• Upon request tracks delinquent parent fees and establishes payment plans.
Triggers the termination process for non-payment of fees and refers accounts to the credit bureau as needed.
• Enrolls clients in subsidized childcare programs.
Obtains correct documentation, verifies eligibility, and implements parent fees as needed.
• Develops and maintains the subsidy eligibility list in accordance with priority categories as needed.
• Performs specific mathematical computations that pertain to eligibility documentation.
• Collects and maintains data to be used in the preparation of financial and audit reports.
• Enters data into an approved software program.
• Files documents in case records.
• Must use reasonable precautions in the performance of one’s duties and adhere to all applicable safety rules and practices; and act in such a manner as to assure at all times maximum safety to one’s self, fellow employees, clients, and children.
• Performs other duties as needed.
• Family Resource Specialist II: • Provides training and direction to Family Resource Specialist I, as requested.
• Conducts child care parent and provider orientation and training.
• May attend training (statewide meetings, regional meetings, etc.
) to improve program delivery and quality.
• Acts on and records information received from inter-agency sources that pertain to accessing quality child care and achieving family self-sufficiency.
• Provides education about subsidy programs at appropriate workshops, conferences, and meetings, as needed.
Knowledge, Skills, and Abilities: Knowledge: • Must be computer literate with knowledge of Microsoft Word and Excel.
• Must be emotionally mature, stable, and tactful.
Skills: • Must have interpersonal skills, emphasizing listening and communication.
• Must perform accurate mathematical calculations including adding subtracting, dividing, averaging, and multiplying.
Abilities: • Must be flexible to work at a different office as needed.
• Must be able to maintain computer documents and database spreadsheets.
• Must be able to manage multiple tasks successfully.
• Must get along well with the public.
• Must be able to relate well to all people of the community regardless of color, national origin, religion, sex, pregnancy, age, marital status, veteran status, sexual orientation, disability, or socio-economic level.
• Must be organized, self-motivated, and able to work with minimum supervision.
• Must be able to maintain accurate records, and compile and report statistical data.
• Must be a team player.
• Must be able to maintain client confidentiality.
• Must be able to train other staff successfully.
• Must be able to apply sound judgment in decision-making.
• Must be able to operate a calculator and various other office machines.
• Must understand, uphold, and continue working toward accomplishing the mission, strategic goals, and performance measures of the agency.
Supervisory Responsibility: • This position has no direct supervisory responsibilities.
Work Environment: • Requires working indoors in a temperature-controlled office setting with some exposure to copier and printer chemicals/fumes.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical: • Position requires intermittent sitting, standing, walking, twisting, and bending.
• Must be able to lift 30 pounds.
• Simple grasping and hand manipulation are required, as well as reaching above and below shoulder level.
Travel: • Limited travel may be required.
Additional Eligibility Qualifications: • Must be at least 18 years of age by date of hire.
• Must comply with the CAPSLO COVID-19 Vaccination Policy, either being fully vaccinated or sign a COVID-19 vaccination declination form.
• Based on program, a current TB skin test/Chest X-Ray may be required.
• Employment is contingent upon meeting all applicable job requirements and background requirements.
A criminal history clearance is required prior to employment.
• Upon hire, agency staff will check the Megan’s Law (or the current sexual predator website) to ensure each staff being hired is clear for employment.
Agency staff will check the website annually to ensure all program staff are cleared to work.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Reasonable Accommodations: I have read and understand the Essential Functions of this position, including the Responsibilities and Duties.
I also acknowledge that the Responsibilities and Duties for this position may change in the future with or without prior notice.
I further understand that I can request a reasonable accommodation, should one be necessary for me to carry out the Essential Functions of this position.
I can perform these with or without reasonable accommodation.
IND1 Benefits & Perks: Stay Healthy! • Keep yourself healthy with our comprehensive Medical, Dental, Vision and Life Insurance plans (Did we mention we pay your monthly premium at 100% if you are full time, YES…100 %!) • Keep your family healthy with the same comprehensive Medical, Dental, Vision available for you to purchase! • Address everyday concerns with access to our Employee Assistance Program for you and your family.
• Get involved with company-sponsored monthly wellness challenges! Be Financially Fit! • Save for your future by enrolling into our retirement plan with generous company matches after 6 month.
• Set aside pre-tax dollars to cover medical or child care expenses through our Flexible Spending Plans.
• Utilize Discounts from our partners (reduced rates for pet insurance, cell phone services, car rentals and more).
Take time for you! • Relax, recharge, and reconnect with friends and family or plan your get away for a few days while using your vacation time awarded to you every pay period! • Relax when you are sick, rest assured you are covered by your awesome team and accrued paid sick time! • Enjoy the holidays! You get 13 of them…PAID! Have fun at work! • Celebrate birthdays and anniversaries with your team! • Join one of our committees and meet employees across the agency.
• Rock your CAPSLO provided hats, t-shirts, sweaters and more! • Be you!