Customer Service Representative

The role of the Customer Service Representative is to serve as a liaison between customers, installers, and management.
This position is responsible for customer service, consultations, estimates, shop upkeep, and project management.
The individual hired for this position is a team player who enjoys working with customers and team members; excellent communication and a positive attitude is vital for this position.
*DUTIES & RESPONSIBILITIES* * Welcome guests and deliver 5-star service.
* Greet customers in a timely, professional and engaging manner in person and over the phone.
* Use comprehensive knowledge of companies’ products and services to be able to handle sales, give estimates, schedule appointments, and coordinate projects.
* Learn company procedures and policies and be able to implement them in day-to-day operations.
* Check customers in and out, ensuring all details are covered and paperwork is completed.
* Create efficiencies in planning projects, scheduling, and assigning tasks.
* Shows commitment to the success of the company by continuously looking for ways to improve personal skills and the company as a whole.
* Assists management with quality control, ordering, correspondence, and hospitalities.
* Facilitates acquisition of materials and supplies for the team.
*OUTCOMES OF POSITION* * Every customer is taken through an appropriate check-in process and offered all applicable upsell and cross-sells.
* 12 positive customer online reviews per month generated by asking customers for online reviews and following up with them.
* Documents, follow-up notes, schedule, accounts receivable and project notes are organized and accessible * Getting back to clients within 2 business days of their inquiry, resulting in higher close rates.
* Filling holes in schedule by keeping sales pipeline full.
* Hit projected completion dates on shop projects.
* Client checkin and completion paperwork is completed prior to client arrival and pickup.
* Invoices include all billable hours and no service or product add-on has been missed.
*QUALIFICATIONS* * High School Diploma * Valid driver's license and auto insurance * Proficient with MS Word, Excel, Facebook, Instagram * Ability to positively and proactively handle customer concerns * Ability to quickly learn new procedures and processes * Ability to work independently and as a team member * Excellent communication and interpersonal skills * High level attention to detail * Tolerance for ambiguity, keep calm under pressure * High level of reliability, accountability and initiative * Willingness to work flexible hours * Experience with Adobe Creative Suite is a plus * Customer Service and/or Sales experience * Experience handling multiple phone lines is a plus * Must be willing to learn new skills and take on new responsibilities as they grow with the company *CORE COMPETENCIES* * Enjoys talking to people * Confident * Flexibility/adaptability * Integrity * Self Discipline (follow through on commitments) * Analytical skills/ Strategic thinking * Enthusiasm * Organization/ Attention to detail * Proactivity * Openness to criticism and ideas * Communication * Teamwork *ABOUT THE COMPANY* Quality Tinting & Signs has been in business on the Central Coast for 22 years and has served over 25,000 customers.
We specialize in signs and graphics, and have helped some of the largest companies in the county with their branding.
Businesses like Coast BMW, Straight Down, Cal Poly, and Idler's Home trust Quality to get the job done right and value the customer experience that we offer.
In addition to signs we have led the industry in window film installations since our inception in 2000, working for big box stores and small businesses alike.
We have installed security film, privacy film, and solar film for Starbucks, T.
J.
Maxx, French Hospital, Sprint, Sunrun and many more.
Our company is rapidly expanding and we need highly motivated individuals who want to be a part of a growing success.
The ideal candidate for our company is reliable, professional, eager to learn, and enjoys working with customers.
We want to invest in a team player who desires a position with longevity and genuinely wants to contribute to the success and growth of our company.
A good fit for our company would see their position as a career path and opportunity to obtain invaluable business experience.
Job Type: Full-time Pay: $25.
00 - $28.
00 per hour Expected hours: 40 – 45 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Professional development assistance * Referral program * Vision insurance Experience level: * 2 years Shift: * 8 hour shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person * Office Application Question(s): * Do you have at least 1 year of experience answering phones as one of your core responsibilities? Experience: * professional work: 5 years (Required) * Customer Service: 3 years (Required) * Sales: 1 year (Preferred) License/Certification: * Driver's License (Required) Ability to Relocate: * San Luis Obispo, CA 93401: Relocate before starting work (Required) Work Location: In person