Description
As a Dispatch Coordinator, you’ll play a key role in our team’s success by communicating with technicians, facilitating operations with team members, and coordinating with customers to get the job done safely and exceptionally.
In this role, you’ll serve as a critical liaison to customer service and production, while proactively informing customers on schedule, job progress, and all key details of their service.
You’ll work cross-functionally with managers and match technician skill sets with service requirements Finally, you’ll have the chance to grow your career through best-in-class training and opportunities.
Responsibilities
Understand how to prioritize opportunities and match the right technician to the right call to hit daily sales and revenue goals
Clearly communicate scheduling to technicians and customers across phone, text, and email
Advocate for customers while coordinating internally with construction managers and other key team members
Proactively inform customers of scheduling changes, job progress and other important details
Periodically generate new business by booking calls with the service department
Experience with ServiceTitan is a plus
Ability to work Sunday 8-4:30, Monday 8-4:30, & Saturday 8-4:30
Benefits
In-house or remote
Spiffs after 90 days
Stock options
Awards, goal lunches and appreciation dinners
A fun, team atmosphere built on transparency, empowerment, and respect
Limitless opportunities for your career growth: we encourage you to rise through the ranks anywhere in our large portfolio of businesses.
World class training and coaching
Rewards and bonuses for hard work and personal/team accomplishments
Cutting edge technology to make your job easier, safer, and more enjoyable
About Paso Robles Heating & Air
Paso Robles Heating and Air was founded in 1983, and we’ve been providing heating and cooling services in the area ever since and will soon start to provide plumbing services.
We have a professional, knowledgeable and fully trained staff, so you can trust in the quality of our work.
We’re committed to getting the job done quickly and correctly 100% of the time.
We always have a “Customer Comes First” attitude.
When you hire us, you get reliability and trustworthiness, plus the peace of mind that comes with working with solid, experienced professionals in heating and air conditioning.
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