Customer Relations Specialist I

Native Trails is a fast-growing, locally owned Certified B-Corporation company that is looking to add a new member to our Customer Service Team.
Native Trails believes in being environmentally responsible and providing opportunities for employee employment and growth.
With our open-door policy, employees have access to all levels of management and are encouraged to share ideas.
Native Trails takes work-life balance seriously by accommodating family needs and obligations.
“I founded Native Trails with a dream of bridging cultures, of combining artisan heritage with innovative design and sustainable materials.
Bringing the beauty of undiscovered artisans to homes all over the world is a passion I gratefully live out every day.
” Naomi Neilson, Founder/CEO The Customer Relations Specialist who joins our team will help the Customer Service Department maintain a high level of customer satisfaction and consistently over deliver solutions to our customers.
The Customer Relations Specialist I is responsible for being the voice of Native Trails as they are the first contact with our customers.
They will be public facing and greet people at the front desk/showroom area at Native Trails corporate office in San Luis Obispo.
Lastly, they enter purchase orders, keep our customer management system up to date, solve issues/complaints, and work on various other projects in this fast paced and customer obsessed company.
Essential Duties and Responsibilities Eagerly and positively be the voice of Native Trails to our customers as the first contact with customers via in-person walk-ins, phone calls, social media, and e-mails.
Entering Purchase Orders from customers and shipping some orders out via USPS using a postage machine.
Keeping our public e-mail folders organized and following up with customers as needed.
Ensure knowledge of staff movements in and out of the organization.
Monitor visitor access while maintaining security awareness by greeting people entering business, directs and/or escorts persons to correct destination.
Provides general administrative and clerical support for the Customer Service Department.
Maintains and organizes the reception and showroom area at Native Trails corporate office.
Complete various other projects and tasks.
What our Company offers 11 paid holidays (including the day after Thanksgiving, Christmas Eve, and Juneteenth!) Vacation: two weeks of vacation for the first three years of employment, three weeks until you reach 15 years and then 4 weeks of vacation thereafter 24 hours of Personal and 40 hours of Sick time annually Competitive Employer Match for Health Insurance and 100% ER Dental paid Offers vision, life and Aflac benefit options for Employees 401(k) matching up to 4% after one full year of FT employment Community Trails program: Each employee is granted 16 hours of paid time annually to volunteer around the community including group volunteer events and more! Monthly company luncheons that create an atmosphere of comradery with employees across all departments Halloween costume party/contest, Thanksgiving Potluck and Annual Christmas party Dog friendly Tuition Reimbursement Program If this sounds like a job that would be a perfect fit for you, send us your resume.
Pay Range $16.
00-20.
00 an hour.