*Job Summary: *Responsible for providing excellent customer service and managing daily operations including staff management.
DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.
Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
* Assist with hot tubs, spa, and gift shop operations
Oversees Bike Rentals
Oversees staff
Provide training and coaching to staff
Supports staff at peak times and undertake any operational duty to ensure customer expectations are met (i.
e.
answering phones, booking spa appointments, cash handling, etc.
)
Maintain strong communication within the department
Ensures employees adhere to company policies
Solve guests complaints and misunderstandings to customer satisfaction
Ensure clients safety, comfort, and well-being
Perform all other duties as requested by manager
QUALIFICATIONS:
To perform this job successfully, employee must be able to perform each essential duty satisfactorily.
Requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
* Must be able to work holidays, weekends and 3-4 evening shifts from 3:30pm-12:00am
* Develop knowledge in POS and Reservations Program
* RBS Certification
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
* Excellent customer service
Ability to work in stressful situations
Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands.
Talk or hear; taste or smell.
Cash handling
Coordinate multiple tasks simultaneously
Acute attention to detail
The employee must occasionally lift and/or move, carry, push and pull up to 30lbs
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
The noise level in the work environment is usually moderate.
Work conditions include exposure to scents and mineral water sulfur odor.
Wage $19 per hour
Job Type: Full-time
Pay: $19.
00 per hour
Shift:
* Evening shift
Weekly day range:
* Every weekend
Work Location: In person
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