Front Desk Lead

Job Overview: We are seeking a dependable friendly and customer-oriented individual to join our team as a Front Desk Lead who will report directly to our Front Office Manager as the number 2 at the Front Desk.
As the first point of contact for our associates and guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay and every day in the workplace.
If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties: - Assist FOM with projects and implementing brand initiatives -Help reach BW Rewards enrollment goals - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, local attractions, and dining options - Handle guest inquiries, requests, and complaints promptly and professionally - Operate phone systems to answer incoming calls and direct them to the appropriate department or guest room - Assist with night audit duties, including reconciling daily transactions and preparing reports - Maintain the cleanliness and organization of the front desk area - Collaborate with other hotel departments to ensure seamless guest experiences - Be available to cover any shift if call off happens with minimal notice Qualifications: - Previous experience in hospitality or customer service preferred - Excellent communication skills, both verbal and written - Strong multitasking abilities with attention to detail - Proficient in using computer systems and software applications - Bilingual or multilingual skills are a plus - Knowledge of hotel management systems is an advantage Benefits: - Competitive pay based on experience - Opportunities for career advancement within the hospitality industry - Training and development programs to enhance your skills - Employee discounts on hotel stays and dining at affiliated properties If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Front Desk Agent.
We look forward to reviewing your application.
Job Type: Full-time Pay: $20.
50 - $21.
50 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Evening shift * Holidays * Morning shift * Night shift * Overnight shift Work setting: * In-person Ability to Relocate: * San Luis Obispo, CA 93405: Relocate before starting work (Required) Work Location: In person