SpringHill Suites Paso Robles Hotel by Marriott® is looking for a PM (3 to 11 pm) Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.
Our Guest Service Agents are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis.
Essential Functions and Responsibilities of the job include but are not limited to:
Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Be proficient at all Guest Service systems and processes.
Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
Responsible for all front office activity during scheduled shifts.
Monitor and adjust room availability status.
Check travel agent commissions, franchise frequent stay program activity and central reservations.
Monitor and complete filing of registration cards, reservations, correspondence and no-shows.
Check Maid’s list and ensure room availability status is accurate.
Check and audit banks.
Check dry cleaning status.
Check time cards to posted schedule.
Submit daily report to Guest Services Manager (written or verbal).
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Perform other duties as assigned, requested or deemed necessary by management.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Scale: $19 to $22/hr.
Qualifications
Skills
Preferred
Critical Thinking
Novice
Detail Oriented
Novice
Leadership
Novice
Professional Telephone Manner
Novice
Enthusiasm
Novice
Conflict Resolution
Novice
Interpersonal Communication (oral & written)
Novice
Behaviors
Preferred
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Experience
Required
2 years: Minimum of two (2) years hotel experience as Front Desk Supervisor or progressive front desk responsibility.
Preferred
Strong English skills, both oral and written.
Hotel front desk operations and procedures.
Licenses & Certifications
Preferred
Driver License
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