Composite Field Service Manager

COMPANY SUMMARY PEARCE RENEWABLES is the nation’s leading independent service provider for commercial and utility-scale wind, solar, EV charging, and energy storage assets.
With over 1,700 team members, operating out of 25 offices throughout the country and servicing approximately 50,000 unique locations nationwide, Pearce provides a comprehensive service experience to our customers by offering a wide range of renewable energy services and expertise under one roof.
With our powerhouse team, comprehensive service offerings, and national footprint we are the nation’s most desired strategic partner for renewable energy asset commissioning, maintenance, repair, and repowering.
Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work.
Learn more about Pearce Renewables at www.
Pearce-Renewables.
com.
POSITION SUMMARY The Composite Field Service Manager position is responsible for all service execution within market(s) in which he or she is assigned.
This position will act as the first level of escalation for all direct field service technicians and service partners working in the assigned market.
This position will report to the Director of Wind Technical.
DUTIES and RESPONSIBILITIES Lead a designated team of Composite field service technicians towards safely and efficiently servicing our customers and meeting the stated service level agreements.
Provide supervision of daily operations of field service technicians in the market.
Coach performance and give individual feedback to all field technicians.
Hold weekly safety and staff meetings.
Review and approve daily field reports, safety paperwork timesheets, and checklist to ensure that technicians and service partners are equipped with all the knowledge, tools, transportation, and materials to perform the jobs assigned.
Assist in resource planning for the assigned market and review daily schedules of field service technicians.
Enlisting service partners and building out our service partner base within the market.
Management of partner network (to include, training, quality control and audits).
Address quality issues and work with our customers, manufacturers, and other involved parties to see corrective actions.
Assist in the development of work procedures and training.
Monitor work order completion and close out for services performed by field service technicians.
Service Level Agreement (SLA) management.
Other duties as assigned.
EXPERIENCE and QUALIFICATIONS Minimum 5 years’ experience in Field Service technical role.
Minimum 1 years’ experience in Leadership Role (preferred).
Must have technical experience in composite work.
Understanding of safe work practices.
Ability to share knowledge and mentor.
Excellent verbal, written, and presentation communication skills.
Strong leadership skills, independent thinking, strong organizational and planning skills, excellent analytical and problem-solving skills are essential.
Ability to use MS office (Word, Excel, Power Point, Etc.
).
Experience with Sales Force or other Field Service Management platform.
Self-starter with the ability to perform with very little oversight while working within and fostering a team-oriented environment.
Ability to lead and influence in a matrix organization.
Field based position with travel up to 50% as needed.
Routinely operates a computer and other office productivity machinery.
Comfortable working outdoors and on job sites in public areas.
Frequently communicates with employees, stake holders and customers.
WHAT WE OFFER Join the nation’s leading independent service provider for commercial and utility-scale wind, solar, EV charging, and energy storage assets.
Pearce will provide you with the tools and resources you need to design, build and enhance a successful career.
We are dedicated to the success of our employees through competitive salary, incentives, health and retirement benefits.
Pearce Renewables believes in strength through diversity.
We are an equal opportunity employer.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.