INFORMATION TECHNOLOGY ASSOCIATE

Job Description and Duties Under the general supervision of the DSH-Atascadero Client Services Team Supervisor, Information Technology Supervisor I, the Information Technology Associate performs a variety of recurring, well-defined tasks requiring occasional innovative problem solving with guidelines for the Department of State Hospitals (DSH).
The primary duties of the IT Associate lie within the Business Technology Management and Client Services domains of the IT Associate classification.
This includes elements such as IT procurement, process reengineering, business analysis, research and development, product and/or delivery strategy the full lifecycle of end-user device solutions including evaluation, configuration, provisioning, training, security, tracking, and support for an end-user computing environment.
***Click on the link to complete the Department of State Hospitals Recruitment Survey: DSH Recruitment Survey You will find additional information about the job in the Duty Statement.
Working Conditions Regular or recurring telework may occur as part of the incumbent’s ongoing regular schedule and/or flexible scheduling.
Consistent with Policy Directive 5338, Telework may be considered with prior approval from management.
If approved, incumbent is expected to provide in-office coverage on a rotational basis, and attend a variety of face-to-face meetings, and/or may travel throughout California as needed, with prior notice.
Job Code #: JC-414389 Position #(s): 461-122-1401-011 Working Title: Service Desk Associate - Hybrid Telework Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,651.
00 - $6,234.
00 A $5,113.
00 - $6,852.
00 B $5,589.
00 - $7,491.
00 C $6,147.
00 - $8,238.
00 D Work Location: San Luis Obispo County Telework: Hybrid Job Type: Permanent, Full Time Facility: DSH - Atascadero Department Information Department of State Hospitals - Atascadero 10333 El Camino Real PO Box 7001 Atascadero, CA 93423-7001 The mission of the Department of State Hospitals (DSH) is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings.
The Department of State Hospitals – Atascadero is a secure public sector hospital providing inpatient forensic services for mentally ill adult males who are court committed throughout the State of California.
Located on the central coast of California, the Department of State Hospitals – Atascadero is in the vicinity of destination locations such as San Luis Obispo, Paso Robles and Morro Bay, with easy access to beautiful beaches, serene natural settings and many historical landmarks.
We invite you to join our professional and talented workforce.
The DSH Technology Services Division (TSD) is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership.
Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery.
Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services.
Department Website: https://www.
dsh.
ca.
gov Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired.
The position(s) require(s) Medical Clearance prior to being hired.
***While US mail applications are still accepted, applying electronically through your CalCareers account is strongly encouraged.
*** NOTE: If applying by mail, please do not submit the “Equal Employment Opportunity” questionnaire (page 10) with your completed State Application (STD 678).
This page is for examination use only.
Candidates who reside outside of the State of California may be admitted to the job interview.
However, upon job offer candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.
Applicants must submit the required documents in order to be considered for this position.
Failure to complete the STD 678 in its entirety may result in disqualification, resumes and/or Statements of Qualifications do not take the place of the STD 678.
You must clearly indicate the basis of your eligibility (i.
e.
, list, transfer, SROA/Surplus, reinstatement, etc.
), classification title, position number, and job control number in the Examination/Job Title section.
Foreign Degrees or Transcripts – Applicants with foreign degrees or transcripts who wish to apply their coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent.
DSH accepts foreign transcript evaluations that are completed by one of the services listed on these webpages: National Association of Credential Evaluation Services or Association of International Credential Evaluators, Inc.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/9/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).
SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.
Application Packages may be submitted electronically through your CalCareer Account at www.
CalCareers.
ca.
gov.
When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of State Hospitals Attn: Kelli Lile 1215 O Street, MS 17 Sacramento, CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of State Hospitals Kelli Lile 1215 O Street, MS 17 Sacramento, CA 95814 Application drop off locations may be non-operational during weekends and holidays.
08:30 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application.
Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.
CalCareers.
ca.
gov.
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Statement of Qualifications - Please see the Statement of Qualifications section below for details.
Applicants must submit the required documents in order to be considered for this position.
Applicants who fail to submit the SOQ, as requested (i.
e.
respond to questions asked), may be disqualified.
Other - Candidates that believe they meet the Minimum Qualifications based on an education pattern, must provide a copy of their UNOFFICIAL TRANSCRIPTS along with their completed application (STD.
678) to be considered for this position.
Candidates that believe they meet the Minimum Qualifications based on experience, must state that in the bypass notes for this requirement.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.
The request should be made at the time of contact to schedule the interview.
Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Benefits Benefit information can be found on the CalHR website and the CalPERS website.
Benefits include: Sick Leave, Vacation Leave, 11 Paid State Holidays, one (1), eight (8) hours, Paid Personal Holiday and two (2), (16) hours, Paid Professional Development Days (PDD) per fiscal year; excellent Health, Vision and Dental insurance plans; Medical and Dependent Care Reimbursement Accounts; an Employee Assistance Program; Alternate Workweek Schedules and Flextime; and, enrollment in the CalPERS retirement system.
Contact Information The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: https://www.
dsh.
ca.
gov Human Resources Contact: Kelli Lile (916) 651-5667 SACCLASSIFICATIONANDPAY@dsh.
ca.
gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.
You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact: Office of Human Rights (916) 573-2727 dsh.
eeo@dsh.
ca.
gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications A Statement of Qualifications (SOQ) is required and must be submitted along with your State application.
SOQ should include your name with “Statement of Qualifications” appearing below it in the page header, and the header contents should be centered.
Each question must be numbered and addressed in the same order as the questions below.
Applicants that do not submit the required SOQ may be disqualified.
Requirements for Statement of Qualifications: Paper Size to be 8 ½” x 11” Left, Right, Top, and Bottom Margins to be 1” Font type to be Arial, Font size to be 12 Do not exceed two pages in length Please respond to the following SOQ Questions: Please describe a time you had to handle a difficult or frustrated customer.
What was the situation? How did you resolve it? How do you communicate effectively in a hybrid telework environment? Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place.
Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.