Description:
Essential Functions
Provide assistance at our larger sites and/or fill-in during site manager absences.
All duties related to processing tenant applications:
Annually re-certify tenants as well as reinforcing lease, addendums, house rules, etc.
Review and prepare for audits
Assign tasks, review and approve time cards for the key holders
Collect rents and maintain tenant and unit files in accordance with regulations and in a timely manner
Perform move-in inspections with tenants
Review lease and house rules and with the new tenants and instruct on the use of appliances, etc.
Perform move-out inspections with Portfolio Manager and/or Maintenance Manager
Arrange for re-keying of front door locks
Process security deposit refunds in a timely manner
Process repairs quickly to ensure the unit can be re-rented as soon as possible
Assist with periodic inspections
Process accounts payable on a weekly basis
Attend training classes and seminars to stay current with appropriate property required certification
Prepare various weekly and monthly reports as required
Work within the approved operating budget
Process work orders by notifying maintenance staff or an outside provider of needed repairs
Track preventive maintenance and process purchase requests and approval forms
Check community areas and shared spaces for cleanliness and safety on a daily basis
Maintain control of keys for apartments and common areas and assist tenants with lockouts
Assist tenants in organizing regular cultural and national celebrations
Maintain the community room calendar, if applicable
Help to coordinate, through department collaboration, self-sufficiency tenant programs and activities
Be prepared for emergencies with mapping of gas shutoff valves, water, escape routes, etc.
Requirements:
Skill & Knowledge Requirements
General computer literacy
Proficiency in Microsoft Office, especially in Word and Excel
Strong verbal and written communication skills
Ability to work with people of all cultures and economic status
Bilingual (English/Spanish) may be required and is always highly preferred
Ability to provide professional and courteous customer service
Works collaboratively in a team environment
Ability to prioritize, multitask and meet deadlines autonomously
Experience Requirements
Experience working in an office environment and using office equipment
Experience in affordable housing property management highly desired
Proven ability and experience maintaining confidentiality with proprietary company information and personal client information.
License/Certification Requirements
Valid CA driver’s license, proof of auto insurance and access to a reliable vehicle.
Physical Requirements
Light lifting (up to 20 pounds), walking, bending and squatting for short periods of time.
Ability to travel to different site when coverage is needed.
Additional Requirements
Must live on-site in a company-provided unit.
Whatsapp
