Tasting Room Manager and Brand Ambassador

Grey Wolf Cellars, Barton Family Wines is looking for a Tasting Room Manager and Brand Ambassador.
We are a family owned and operated winery that is home to Grey Wolf Cellars, Barton Family Wines, Barton's Kitchen and Grain + Vine Craft Distillery.
The ideal candidate will have high energy, be self-motivated and have a proven track record of working well with others.
We are looking for a hands on, dedicated team player with outstanding management skills that assists with the supervision of the day to day operations of the tasting room.
Previous tasting room or service industry supervising experience, and general wine knowledge is desired, but not required.
You must be able to lift 50 lbs.
The person in this position will report directly to the General Manager.
Pay will be based on experience Essential functions to include, but not limited to: * Consistently delivers a rich consumer experience, building consumer loyalty and enhancing the Grey Wolf Cellars and Barton Family brand essence * Maintains a professional, upbeat attitude at all times * Provides leadership and motivation to tasting room staff to build a positive and productive environment * Responsible for the overall winery tasting room experience * Oversee all front-of-house tasting room staff (educators, hosts, bussers etc.
) * Training of all front of house tasting room staff * Coordinate staff meetings, training, and educational opportunities * Perform annual performance reviews of all front-of-house staff * Scheduling of all staff in coordination with GM * Maintain all relevant employee information in the tasting room (wine tech sheets, cheat sheets etc.
) * Responsible for all tasting room inventory and merchandise ordering in coordination with GM * Keep tasting notes updated to match wine list in tasting room - work in coordination with Assistant Winemaker on this task.
* Act as the owner and point of contact for our reservation system * Update the Orderport Employee Training Manual and Quick Help guide and share with all employees periodically * Always keep POS up to date and engage with all Order Port training and webinar opportunities weekly * Oversee ordering of all tasting room supplies including bags, water, tissue paper etc.
* Drive employee engagement across all of the front-of-house.
This includes wine club and sales * Update, maintain and enforce all goals * Assists GM in keeping breakage reports up-to-date in the POS system and investigating any large overages or discrepancies * Conducts periodic inventory of all wine / merchandise in tasting room locations * Attend all PRWCA Tasting Room Manager meetings and education seminars as they pertain to your role.
* Responsible for all shipping across winery & distillery except for wine club pack outs (includes wine competition submissions etc.
).
Assisted throughout the week by the Wine Club Assistant.
* Onboarding of all new staff – emails, forms, handbooks, employee files, harassment, SERV Safe and ABC training requirements etc.
* Conduct regular trainings with all front of house staff Qualifications: * Experience in customer service and/or DTC sales; wine industry preferred.
Merchandising and cellar experience a plus * Experience leading a diverse population of employees at a managerial level * Strong interpersonal skills * Ability to thrive in a fast-paced environment and react quickly to changing business needs, all while keeping a positive attitude * Strong computer skills, especially Microsoft Word and Excel, Canva preferred * Ability to effectively communicate with all levels of employees and engage guests * Must be able to lift 50 pounds * Comfortable working both indoors and outdoors * Must be at least 21 years of age Job Type: Full-time Benefits: * Employee discount * Health insurance * Paid time off Experience level: * 3 years Shift: * 8 hour shift * Day shift Weekly day range: * Every weekend * Weekends as needed Work Location: In person