Responsibilities of the Ideal Candidate:
Act as a point of contact for guests, coworkers and vendors, maintaining communication with all relevant parties prior, during and after each event including but not limited to:
Coordination of rooming lists
Event details set up
Answering questions from groups
Communication between the sales department and the guest services department to ensure positive customer service for guests.
Maintain a professional and attentive relationship with guests and potential clients through continuous correspondence, including onsite tours, requesting feedback, and sending Thank You’s.
Consistently check group reservations and status on a weekly basis to ensure all information is properly recorded and blocked rooms have been set up.
Continuously organize all equipment, files, signage and amenities required.
Develop Banquet Event Orders for all meeting/events and conduct BEO Meetings.
Become proficient in necessary programs, such as Room Key, Event Temple and Microsoft Office, reporting all data in detail.
Follow through on all contracts and reservations, ensuring all entries in programs have been made, deposits have been charged, and information has been shared with hotel staff.
Group billing & collection of outstanding invoices due.
Position Starts at: $24/hour
Core Competencies:
Highly Organized
Possess and Maintain Composure
Ability to Communicate Effectively
Possess a Customer Focus
Experience and Education:
At least 2 year event coordination and/or hospitality experience
The ability to solve problems as they arise and do so in the best interest of the hotel.
Confident in taking charge and leading a group of individuals.
Proficient in drafting professional documents and professional correspondence.
Ability to multi-task and prioritize assignments to achieve highest level of productivity.
Strong organizational skills.
Exceptional oral communication skills.
Flexible schedule; available to work nights, holidays and weekends.
Physical Requirements:
The minimum physical requirements for this position include but are not limited to:
Must be able to lift and/or carry up to 40 pounds frequently to assist guests
Ability to stand for extended periods of time
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation
Ability to bend and twist, push and pull, stoop, and kneel
Ascend and descend a ladder
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