Concierge

About Chamisal Vineyards Chamisal was the first vineyard planted in 1973 in what would later become the Edna Valley AVA.
Located just outside the city of San Luis Obispo, California, the winery specializes in handcrafted Chardonnay and Pinot Noir that express the wild and inspiring beauty of their 82-acre estate vineyard situated five miles from the Pacific Ocean.
The winery has long been at the forefront of sustainability efforts in the region and has recently shifted towards organic and biodynamic practices to improve soil health and biodiversity of the estate.
The winery has introduced numerous regenerative agricultural measures, including the installation of a Miyawaki forest to sequester carbon and a community vegetable garden that is farmed on behalf of the San Luis Obispo Food Bank.
Chamisal Vineyards boasts a perfect trifecta of gorgeous scenery, weather and wine with year-round events for SLO locals and visitors alike to sip and savor.
The winery is located at 7525 Orcutt Rd in San Luis Obispo, CA.
Position Summary The Concierge is a key member of the guest relations team and is the initial contact that most guests have when visiting the estate.
Therefore, exemplary communication skills, a professional demeanor and a high level of customer service are required to ensure that all guests receive an experience that is congruent with the philosophy and customer service values of Crimson Wine Group.
Essential Duties & Responsibilities The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.
Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.
Greets every guest with a warm and gracious welcome, creating a memorable first impression.
Explains tasting experiences, protocols and introduces guests to the Tasting Room hosts who will take care of them.
Assists in responding to appointment requests and emails in a timely and professional manner for winery tour and tasting requests.
Provides assistance for organizing and managing the reservation database and works collaboratively with winery management to organize and manage the daily customer flow.
Distributes daily appointment schedule to the winery staff.
Engages with guests to ascertain information to personalize their experience; who referred them, where are they staying, are they local, etc.
Assists guests with recommendations/reservations for hotels, restaurants, spas, and other wineries.
Assists in managing winery outreach program including development and maintenance of outreach targets, outreach collateral, outreach incentive programs and data input.
Builds and maintains relationships with other concierges for referrals to the winery for our tours and tastings.
Assists with setup of any special appointment requests.
Provides back-up support to the Guest Service Department as required.
Continuously monitors the general appearance, temperature & ambiance of the Tasting Room, restrooms, Terrace and Estate Gardens throughout the day.
Insure that all correspondence and documentation are posted and in order for each trade visit.
Concierge will need to coordinate and communicate with Trade Liaison for the necessary staff and resources required to host all trade requests.
Assists in end of day closing procedures (bottle counts, tabulating ‘pour’ wines, closing registers, etc.
).
Qualifications 2-3 years’ experience in a winery DTC, hotel or restaurant setting.
Capable of remaining calm and professional during peak visitor periods.
Excellent written and verbal communication skills (via telephone, e-mail and face-to-face) are required.
Proficiency in POS systems and CRM software.
Experience with Tock a plus.
Detail oriented and ability to maintain, create and manage an organizational system.
Interact with the public and staff in a positive, professional manner.
Must have a positive attitude and outlook with the ability to work within a team atmosphere.
Must be 21 years of age.
Must be able to lift 40 lbs.
Must be able to work in a standing position for long periods of time.
Must be able to work a flexible schedule including weekends and holidays