What We Do
VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally.
To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.
Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company.
We value your unique perspective, expertise, curiosity, and ambition.
Description
Are you passionate about the entertainment industry? Do you have a knack for troubleshooting and solving technical issues? We are seeking a friendly and skilled Service Technician to join our dynamic team.
As a Service Technician, you will play a crucial role in ensuring the smooth operation and maintenance of our entertainment equipment.
Responsibilities
Performs maintenance services for amusement, mobility, and locker equipment which will include arcade games, claw machines, strollers, wheelchairs, ECV's, lockers, and other allied equipment
Provide on-site technical support and expertise to troubleshoot and resolve equipment issues promptly and efficiently conduct routine inspections and preventive maintenance on entertainment equipment to ensure optimal performance and longevity
Collaborate with the operations team to identify and implement improvements to enhance the overall customer experience
Respond to customer inquiries and concerns in a courteous and professional manner, ensuring a high level of satisfaction
Assist with the setup, installation, and configuration of new equipment according to specifications and industry standards
Perform equipment repairs and replacements as needed, following established procedures and safety guidelines
Maintain accurate records of service tickets, equipment maintenance, and completed tasks
Requirements
High school diploma or equivalent
2+ years proven experience in equipment troubleshooting and repairs
Strong technical skills in electrical, Wiring Diagram, Soldering and mechanical systems
Light Plumbing Experience, (i.
e.
mainly for our water blasters) a plus but not required
Excellent problem-solving and critical-thinking abilities
Exceptional attention to detail and organizational skills
Effective communication and interpersonal skills
Customer Service experience and ability to work independently and as part of a team
Familiarity with entertainment equipment (i.
e.
- pinball-arcade repair) and industry trends is a plus
Computer software skills for troubleshooting and compatibility meshing for some games and advanced features
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