INFORMATION TECHNOLOGY ASSOCIATE

Job Description and Duties Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate will provide local information technology (IT) support to the field Divisions.
The incumbent will conduct trainings, provide technical assistance, and address maintenance and support issues during the operation of the systems.
The Information Technology Associate will conduct product inspections, system tests, site inspections, and staff training with members of the continuing technical support and system administration team.
Duties also include, but are not limited to, deployment, implementation, troubleshooting, maintenance, and administrative support statewide.
The Information Technology Associate will monitor, triage, and remediate cybersecurity issues and vulnerabilities.
The Information Technology Associate will also assist the Division Administrator in statewide local/wide area network (LAN/WAN) administration, troubleshooting issues, technical support, and share in a variety of group responsibilities according the Department's needs.
The Information Technology Associate will functionally report to a designated field support Sergeant or Lieutenant on a daily basis for the Customer Services Group/Coastal Division.
You will find additional information about the job in the Duty Statement.
Working Conditions Some travel is required and some overtime and weekend shifts are required.
Job Code #: JC-425703 Position #(s): 388-043-1401-XXX Working Title: Information Technology Associate Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,651.
00 - $6,234.
00 A $5,113.
00 - $6,852.
00 B $5,589.
00 - $7,491.
00 C $6,147.
00 - $8,238.
00 D Work Location: San Luis Obispo County Telework: In Office Job Type: Permanent, Full Time Department Information California Highway Patrol Information Technology Section - Coastal Division 4115 Broad Street, #B-10 San Luis Obispo , CA 93401 The mission of the California Highway Patrol is to provide the highest level of Safety, Service, and Security.
The California Highway Patrol offers challenging and exciting careers in the field of law enforcement.
If you are interested in diversity, challenges, and opportunities, the CHP invites you to apply to become a part of our professional organization.
We remain competitive and current with training and technology, keeping the citizens of California safe.
We have many employment opportunities, and we invite you to look into the California Highway Patrol for your future.
Department Website: https://www.
chp.
ca.
gov Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment.
If you are meeting Minimum Qualifications with education, you must include your unofficial transcript(s)/diploma for verification.
Unofficial, original or official sealed transcripts will be required upon appointment.
Applicants with foreign transcripts/degrees must provide a transcript/degree evaluation that indicates the number of units to which the foreign coursework is equivalent.
The Statement of Qualifications (SOQ) serves as documentation of each applicant’s ability to present information clearly and concisely in writing.
Each question must be numbered and addressed in the same order as the questions below.
The SOQ must be typed, no more than two pages in length, and 12-point Arial font.
1.
Describe your background in detail and how it qualifies you for this position.
Please include formal education, technical training(s), and professional experiences.
2.
Describe your experience, in detail, working in the following areas: Windows server management, IT networking, SCCM/Microsoft Endpoint Configuration Manager client management, Windows devices, and Microsoft Windows Active Directory management.
3.
Describe your experience working in an IT service desk environment.
Include type of IT helpdesk system used and your roles and responsibilities.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/14/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).
SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.
Application Packages may be submitted electronically through your CalCareer Account at www.
CalCareers.
ca.
gov.
When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: California Highway Patrol Attn: Hyewon Pak 097/Classification & Hiring P.
O.
Box 942898 Sacramento, CA 94298-0001 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: California Highway Patrol Classification and Hiring 601 North 7th Street Sacramento, CA 95811 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application.
Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.
CalCareers.
ca.
gov.
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional.
It may be included, but is not required.
Criminal Record Supplemental Questionnaire Statement of Qualifications - A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position.
Applications received without the SOQ will not be considered.
Résumés in lieu of the SOQ will not be considered.
Refer to Special Requirement Section of this job posting for the SOQ questions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.
The request should be made at the time of contact to schedule the interview.
Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Well developed verbal and written communication skills, provide outstanding customer service, and possess good analytical skills.
May be dependable, accurate, and team oriented.
Must have a current working knowledge of System Center Configuration Manager (SCCM) and Active Directory.
Benefits Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information The Human Resources Contact is available to answer questions regarding the application process.
The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: https://www.
chp.
ca.
gov Human Resources Contact: Hyewon Pak (916) 325-4768 Hiring Unit Contact: Robert Umphenour (916) 325-4712 Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.
You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact: Office of Equal Employment Opportunity (916) 843-3190 oeeo@chp.
ca.
gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Submission Requirements Interested individuals shall submit a Criminal Record Supplemental Questionnaire and a Statement of Qualifications with their STD.
678 Employment Application.
Hard copy applications must also include the classification title, job control number (JC-425703) and/or position number 388-043-1401-XXX on the application.
It is required to submit work/employment experience, dates, hours worked, supervisor names and supervisor phone numbers on the application in descending order, starting with your current job.
Resumes or other documents cannot substitute a state application.
Applicants who fail to submit a completed state application may not be considered.
Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts.
Confidential information that should be excluded or removed from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age.
The job application packet checklist is not required to apply for this position.
Failure to follow these instructions may result in your application not being considered for this position.
Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.
Other Please note: To obtain list eligibility, you will need to take and pass an examination for the classification to establish list eligibility prior to a job offer.
Please visit the link below to search for an examination.
https://www.
calcareers.
ca.
gov/CalHRPublic/Search/ExamSearch.
aspx Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place.
Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.